policies
ORDERS
WE REQUEST INFORMATION FROM YOU ON OUR ORDER FORM. TO BUY FROM US, YOU MUST PROVIDE CONTACT INFORMATION (LIKE NAME AND SHIPPING ADDRESS) AND FINANCIAL INFORMATION (LIKE CREDIT CARD NUMBER, EXPIRATION DATE). THIS INFORMATION IS USED FOR BILLING PURPOSES AND TO FILL YOUR ORDERS. IF WE HAVE TROUBLE PROCESSING AN ORDER, WE'LL USE THIS INFORMATION TO CONTACT YOU.PRODUCTS OR SERVICES, OR CHANGES TO THIS PRIVACY POLICY.
YOUR ACCESS TO AND CONTROL OVER INFORMATION
YOU MAY OPT OUT OF ANY FUTURE CONTACTS FROM US AT ANY TIME. YOU CAN DO THE FOLLOWING AT ANY TIME BY CONTACTING US VIA THE EMAIL ADDRESS OR PHONE NUMBER GIVEN ON OUR WEBSITE:
• SEE WHAT DATA WE HAVE ABOUT YOU, IF ANY.
• CHANGE/CORRECT ANY DATA WE HAVE ABOUT YOU.
• HAVE US DELETE ANY DATA WE HAVE ABOUT YOU.
• EXPRESS ANY CONCERN YOU HAVE ABOUT OUR USE OF YOUR DATA.
WE REQUEST INFORMATION FROM YOU ON OUR ORDER FORM. TO BUY FROM US, YOU MUST PROVIDE CONTACT INFORMATION (LIKE NAME AND SHIPPING ADDRESS) AND FINANCIAL INFORMATION (LIKE CREDIT CARD NUMBER, EXPIRATION DATE). THIS INFORMATION IS USED FOR BILLING PURPOSES AND TO FILL YOUR ORDERS. IF WE HAVE TROUBLE PROCESSING AN ORDER, WE'LL USE THIS INFORMATION TO CONTACT YOU.PRODUCTS OR SERVICES, OR CHANGES TO THIS PRIVACY POLICY.
YOUR ACCESS TO AND CONTROL OVER INFORMATION
YOU MAY OPT OUT OF ANY FUTURE CONTACTS FROM US AT ANY TIME. YOU CAN DO THE FOLLOWING AT ANY TIME BY CONTACTING US VIA THE EMAIL ADDRESS OR PHONE NUMBER GIVEN ON OUR WEBSITE:
• SEE WHAT DATA WE HAVE ABOUT YOU, IF ANY.
• CHANGE/CORRECT ANY DATA WE HAVE ABOUT YOU.
• HAVE US DELETE ANY DATA WE HAVE ABOUT YOU.
• EXPRESS ANY CONCERN YOU HAVE ABOUT OUR USE OF YOUR DATA.
SHIPPING POLICY
WE HAVE FOUND USPS FLAT-RATE MAIL TO BE QUITE RELIABLE AND ECONOMICAL. USUAL TIME IN TRANSIT IS ONE TO FIVE BUSINESS DAYS.
FLAT-RATE SHIPPING:
FLAT-RATE PRIORITY MAIL SMALL BOX - $6.85 (SIZE: 5-3/8" X 8-5/8" X 1-5/8")
FLAT-RATE PRIORITY MAIL MEDIUM BOX - $13.45 (SIZE: 11-7/8" X 3-3/8" X 13-5/8" OR 11" X 8.5" X 5.5")
FLAT-RATE PRIORITY MAIL LARGE BOX - $18.75 (SIZE: 12" X 12" X 5 ½")
FLAT-RATE PRIORITY MAIL LARGE BOX PLUS ADDITIONAL BOX - $24
ANY ORDERS LARGER THAN WHAT CAN FIT IN THESE OPTIONS WILL BE CHARGED $30 AND WILL BE SENT BY UPS.
IF YOU HAVE ANY QUESTIONS, PLEASE CONTACT US.
WHEN CAN I EXPECT MY ORDER TO BE DELIVERED?
ORDERS ARE USUALLY SHIPPED WITHIN 24-48 HOURS OF THE RECEIPT OF YOUR ORDER, FROM OGUNQUIT, MAINE 03907
ORDERS MADE OVER THE WEEKEND WILL BE SHIPPED FIRST THING MONDAY MORNING.
LIVE MAINE LOBSTERS: Shipped Fex Ex Priority Overnight please allow all orders at least one business day to be shipped out. If orders are made on Saturday or Sunday they will be shipped out as early as Monday morning. Earliest to receive them by Tuesday.
If the package arrives damaged or if there are any problems at all please contact us by the contact form on the Contact Us page or call us at 207-646-2516.
WE HAVE FOUND USPS FLAT-RATE MAIL TO BE QUITE RELIABLE AND ECONOMICAL. USUAL TIME IN TRANSIT IS ONE TO FIVE BUSINESS DAYS.
FLAT-RATE SHIPPING:
FLAT-RATE PRIORITY MAIL SMALL BOX - $6.85 (SIZE: 5-3/8" X 8-5/8" X 1-5/8")
FLAT-RATE PRIORITY MAIL MEDIUM BOX - $13.45 (SIZE: 11-7/8" X 3-3/8" X 13-5/8" OR 11" X 8.5" X 5.5")
FLAT-RATE PRIORITY MAIL LARGE BOX - $18.75 (SIZE: 12" X 12" X 5 ½")
FLAT-RATE PRIORITY MAIL LARGE BOX PLUS ADDITIONAL BOX - $24
ANY ORDERS LARGER THAN WHAT CAN FIT IN THESE OPTIONS WILL BE CHARGED $30 AND WILL BE SENT BY UPS.
IF YOU HAVE ANY QUESTIONS, PLEASE CONTACT US.
WHEN CAN I EXPECT MY ORDER TO BE DELIVERED?
ORDERS ARE USUALLY SHIPPED WITHIN 24-48 HOURS OF THE RECEIPT OF YOUR ORDER, FROM OGUNQUIT, MAINE 03907
ORDERS MADE OVER THE WEEKEND WILL BE SHIPPED FIRST THING MONDAY MORNING.
LIVE MAINE LOBSTERS: Shipped Fex Ex Priority Overnight please allow all orders at least one business day to be shipped out. If orders are made on Saturday or Sunday they will be shipped out as early as Monday morning. Earliest to receive them by Tuesday.
If the package arrives damaged or if there are any problems at all please contact us by the contact form on the Contact Us page or call us at 207-646-2516.
RETURN / REFUND POLICY
WE ALLOW 14 DAYS FROM THE DATE OF PURCHASE FOR A REFUND OR CREDIT OF THE COST OF THE ITEM. SHIPPING AND HANDLING CHARGES ARE NOT REFUNDABLE AS PART OF A REGULAR RETURN; WE WILL REFUND THE COST OF THE ITEM.
FOR ALL REFUNDS, PLEASE ALLOW 3-5 BUSINESS DAYS TO RECEIVE YOUR PAYMENT.
PLEASE CONTACT US TO REQUEST A RETURN. YOU MAY USE ANY SHIPPING METHOD YOU CHOOSE, BUT WE HIGHLY RECOMMEND A TRACEABLE METHOD. PLEASE ENCLOSE A COPY OF THE ORIGINAL RECEIPT TO ENSURE PROPER CREDIT. PLEASE BE SURE TO PACK THE PRODUCTS WITH SUFFICIENT CUSHIONING TO ENSURE THAT THEY ARRIVE IN NEW CONDITION. DAMAGE DURING RETURN SHIPPING DUE TO POOR PACKAGING WILL RESULT IN A DISCOUNTED REFUND. A REFUND WILL BE MADE BY THE SAME METHOD AS ORIGINAL PAYMENT UNLESS YOU ARRANGE OTHERWISE.
WE ALLOW 14 DAYS FROM THE DATE OF PURCHASE FOR A REFUND OR CREDIT OF THE COST OF THE ITEM. SHIPPING AND HANDLING CHARGES ARE NOT REFUNDABLE AS PART OF A REGULAR RETURN; WE WILL REFUND THE COST OF THE ITEM.
FOR ALL REFUNDS, PLEASE ALLOW 3-5 BUSINESS DAYS TO RECEIVE YOUR PAYMENT.
PLEASE CONTACT US TO REQUEST A RETURN. YOU MAY USE ANY SHIPPING METHOD YOU CHOOSE, BUT WE HIGHLY RECOMMEND A TRACEABLE METHOD. PLEASE ENCLOSE A COPY OF THE ORIGINAL RECEIPT TO ENSURE PROPER CREDIT. PLEASE BE SURE TO PACK THE PRODUCTS WITH SUFFICIENT CUSHIONING TO ENSURE THAT THEY ARRIVE IN NEW CONDITION. DAMAGE DURING RETURN SHIPPING DUE TO POOR PACKAGING WILL RESULT IN A DISCOUNTED REFUND. A REFUND WILL BE MADE BY THE SAME METHOD AS ORIGINAL PAYMENT UNLESS YOU ARRANGE OTHERWISE.
PRIVACY POLICY
THIS PRIVACY POLICY DISCLOSES THE PRIVACY PRACTICES FOR OGUNQUITLOBSTERPOUND.COM. THIS PRIVACY POLICY APPLIES SOLELY TO INFORMATION COLLECTED BY THIS WEB SITE. IT WILL NOTIFY YOU OF THE FOLLOWING:
WHAT PERSONALLY IDENTIFIABLE INFORMATION IS COLLECTED FROM YOU THROUGH THE WEB SITE, HOW IT IS USED AND WITH WHOM IT MAY BE SHARED.
WHAT CHOICES ARE AVAILABLE TO YOU REGARDING THE USE OF YOUR DATA.
THE SECURITY PROCEDURES IN PLACE TO PROTECT THE MISUSE OF YOUR INFORMATION.
HOW YOU CAN CORRECT ANY INACCURACIES IN THE INFORMATION.
INFORMATION COLLECTION, USE, AND SHARING
WE ARE THE SOLE OWNERS OF THE INFORMATION COLLECTED ON THIS SITE. WE ONLY HAVE ACCESS TO/COLLECT INFORMATION THAT YOU VOLUNTARILY GIVE US VIA EMAIL OR OTHER DIRECT CONTACT FROM YOU. WE WILL NOT SELL OR RENT THIS INFORMATION TO ANYONE.
WE WILL USE YOUR INFORMATION TO RESPOND TO YOU, REGARDING THE REASON YOU CONTACTED US. WE WILL NOT SHARE YOUR INFORMATION WITH ANY THIRD PARTY OUTSIDE OF OUR ORGANIZATION, OTHER THAN AS NECESSARY TO FULFILL YOUR REQUEST, E.G. TO SHIP AN ORDER.
THIS PRIVACY POLICY DISCLOSES THE PRIVACY PRACTICES FOR OGUNQUITLOBSTERPOUND.COM. THIS PRIVACY POLICY APPLIES SOLELY TO INFORMATION COLLECTED BY THIS WEB SITE. IT WILL NOTIFY YOU OF THE FOLLOWING:
WHAT PERSONALLY IDENTIFIABLE INFORMATION IS COLLECTED FROM YOU THROUGH THE WEB SITE, HOW IT IS USED AND WITH WHOM IT MAY BE SHARED.
WHAT CHOICES ARE AVAILABLE TO YOU REGARDING THE USE OF YOUR DATA.
THE SECURITY PROCEDURES IN PLACE TO PROTECT THE MISUSE OF YOUR INFORMATION.
HOW YOU CAN CORRECT ANY INACCURACIES IN THE INFORMATION.
INFORMATION COLLECTION, USE, AND SHARING
WE ARE THE SOLE OWNERS OF THE INFORMATION COLLECTED ON THIS SITE. WE ONLY HAVE ACCESS TO/COLLECT INFORMATION THAT YOU VOLUNTARILY GIVE US VIA EMAIL OR OTHER DIRECT CONTACT FROM YOU. WE WILL NOT SELL OR RENT THIS INFORMATION TO ANYONE.
WE WILL USE YOUR INFORMATION TO RESPOND TO YOU, REGARDING THE REASON YOU CONTACTED US. WE WILL NOT SHARE YOUR INFORMATION WITH ANY THIRD PARTY OUTSIDE OF OUR ORGANIZATION, OTHER THAN AS NECESSARY TO FULFILL YOUR REQUEST, E.G. TO SHIP AN ORDER.
SECURITY
WE TAKE PRECAUTIONS TO PROTECT YOUR INFORMATION. WHEN YOU SUBMIT SENSITIVE INFORMATION VIA THE WEBSITE, YOUR INFORMATION IS PROTECTED BOTH ONLINE AND OFFLINE.
WHEREVER WE COLLECT SENSITIVE INFORMATION (SUCH AS CREDIT CARD DATA), THAT INFORMATION IS ENCRYPTED AND TRANSMITTED TO US IN A SECURE WAY. YOU CAN VERIFY THIS BY LOOKING FOR A CLOSED LOCK ICON AT THE BOTTOM OF YOUR WEB BROWSER, OR LOOKING FOR "HTTPS" AT THE BEGINNING OF THE ADDRESS OF THE WEB PAGE.
WHILE WE USE ENCRYPTION TO PROTECT SENSITIVE INFORMATION TRANSMITTED ONLINE, WE ALSO PROTECT YOUR INFORMATION OFFLINE. ONLY EMPLOYEES WHO NEED THE INFORMATION TO PERFORM A SPECIFIC JOB (FOR EXAMPLE, BILLING OR CUSTOMER SERVICE) ARE GRANTED ACCESS TO PERSONALLY IDENTIFIABLE INFORMATION. THE COMPUTERS/SERVERS IN WHICH WE STORE PERSONALLY IDENTIFIABLE INFORMATION ARE KEPT IN A SECURE ENVIRONMENT.
WE TAKE PRECAUTIONS TO PROTECT YOUR INFORMATION. WHEN YOU SUBMIT SENSITIVE INFORMATION VIA THE WEBSITE, YOUR INFORMATION IS PROTECTED BOTH ONLINE AND OFFLINE.
WHEREVER WE COLLECT SENSITIVE INFORMATION (SUCH AS CREDIT CARD DATA), THAT INFORMATION IS ENCRYPTED AND TRANSMITTED TO US IN A SECURE WAY. YOU CAN VERIFY THIS BY LOOKING FOR A CLOSED LOCK ICON AT THE BOTTOM OF YOUR WEB BROWSER, OR LOOKING FOR "HTTPS" AT THE BEGINNING OF THE ADDRESS OF THE WEB PAGE.
WHILE WE USE ENCRYPTION TO PROTECT SENSITIVE INFORMATION TRANSMITTED ONLINE, WE ALSO PROTECT YOUR INFORMATION OFFLINE. ONLY EMPLOYEES WHO NEED THE INFORMATION TO PERFORM A SPECIFIC JOB (FOR EXAMPLE, BILLING OR CUSTOMER SERVICE) ARE GRANTED ACCESS TO PERSONALLY IDENTIFIABLE INFORMATION. THE COMPUTERS/SERVERS IN WHICH WE STORE PERSONALLY IDENTIFIABLE INFORMATION ARE KEPT IN A SECURE ENVIRONMENT.
